Information and booking conditions

1. The main Condition of acceptance of any booking is that good care is taken of the property and contents and it is left truly clean and tidy as we intend you to find it. This care is to include all utensils, crockery, equipment and linen. While you may not necessarily be charged for minor items, you should be aware that all damages and breakages are the holidaymaker’s responsibility and their cost shall be repayable on demand. A good housekeeping deposit of £100 is payable (£150 or £200 at Xmas & New Year for peer groups). This deposit is intended and may be used to offset (a) the cost of remedying any damages, breakages or losses sustained by the owner of the property or (b) any unbudgeted costs incurred by Lakelovers for restoring the property to a suitably clean and tidy condition, (c) excessive usage of utilities, as will be expected by the next party of visitors. This deposit cheque will not normally be banked but will be shredded and disposed of following your stay unless funds are required, in which case you will be notified in writing of the amount deducted - the balance being forwarded to you. The Good Housekeeping Deposit shall not be used to cover any payments due or any extras etc. If payment of booking is made by debit/credit card, then card details are held in lieu of good housekeeping bond.
2. Holidays are from 4.00pm on arrival day until 10.00am on departure day. Keys are collected and returned to our offices, unless stated otherwise.
3. A deposit of one third of the rental is payable on booking and £25 booking fee (see 14 Cancellation protection scheme). The balance is due 8 weeks before the first day of the holiday. Where a booking is made less than 8 weeks before arrival the full rental is payable when booking.
4. Following receipt of the Booking Form & Deposit, you will be sent Confirmation of Booking. A contract is thus formed via Lakelovers as agents, between you and the holiday home owner and you are then responsible for the balance of any rental. Any contract created in connection with any booking shall be deemed for the purpose of any litigation to have been created in Windermere.
5. The property is offered only on the understanding that no more than the standard maximum number of people as indicated in the brochure shall use it, except by prior written agreement. As our properties are principally designed for family holidays we reserve the right to refuse or curtail any booking which may in our opinion by reason of number or composition be unsuitable for the property concerned.
6. If for any reason beyond the agents’ control the property is not available, or has been rendered unsuitable for holiday letting, (eg. by fire damage or some system fault) on the date booked, all rent and charges paid by the holidaymaker will be refunded in full, but there shall be no further claim against the Agent or Owners.
7. No liability is accepted for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to the Tenant or any member of the party or any invited person, or any car and its contents, or any possession of the Tenant or any member of the party as defined above.
8. Pets are usually permitted unless the individual property details state otherwise, but only by prior arrangement and at the discretion of the owner/owner’s agent, and on the understanding that they are not allowed onto the furniture or into the bedrooms, are not left alone in the property and no sign of the pet is evident in the property or garden on departure and no nuisance or annoyance is caused to neighbours.
9. Electricity/Gas/Oil - are included in the rent. Fuel for fires/stoves not generally provided.
10. Linen/Equipment/Food - individual property details show whether towels are supplied or not. Please note that cots are supplied with mattresses only - all baby bedding and linen should be brought. Properties are equipped with sufficient crockery, cutlery, kitchen equipment, dining and easy chairs, beds, bedding and bed linen (where applicable) for the standard number of people indicated. All food, washing-up liquid, dishwasher and washing machine powders should be brought with you.
11. Garage/Parking in each case is as stated in individual property details. If you plan to bring more than the stated amount of cars, or a boat, please advise us.
12. If there should be any cause for complaint, or accidental damage, this must be reported to the Agents immediately, otherwise the matter cannot be fully investigated. It is too late to report it after the holiday. While we will do everything reasonably within our power to effect speedy repairs to properties and/or furnishings or equipment or facility that may be faulty or fail during your holiday, no guarantees are given and no refunds will be made should any such fault failure or breakdown occur and not be immediately rectifiable or rectified.
13. At the time of preparation, no VAT is applicable, but if the situation changes and it becomes payable, it will have to be added to the rental.
14. Cancellation protection scheme - payment of the non-refundable booking fee is compulsory when booking one of our properties and includes cancellation protection in order to cover repayment of contractual charges relating solely to accommodation for which you are legally liable but cannot take up due to (Cancellation fee £10, administration fee £15)
    (a) Death, illness, quarantine or bodily injury (i) of you or any member of your party and/or (ii) of the wife, husband, parent, parent-in-law, child, sister, brother, fiance(e) or close business associate of you or any member of your party (excluding pets).
    (b) Unemployment or Redundancy qualifying for payment under the terms of the Employment Protection (Consolidation) Act 1978 or any update thereof, of you or any member of your party declared on the booking form to be sharing the rental.
    (c) Being summoned for Jury Service or witness attendance in a Court in the United Kingdom.
    (d) Being summoned for overseas duties as part of HM Forces.
    (e) Police requiring you to return home following theft at your home or place of business or damage rendering your home or place of business uninhabitable.
    It is a Condition Precedent that you and all members of your party deemed to be covered are under the age of 75 and are in good health physically and mentally at the time of booking. The Scheme does not cover claims directly or indirectly resulting from or consequent upon:
    (a) winter sports, mountaineering (normally involving ropes and/or guides) tours, motor competitions;
    (b) any recurring, chronic or continuing illness, disability or condition of any of the persons covered, for which medical treatment or consultation has taken place during the12 months immediately preceding the date of booking the holiday;
    (c) war and kindred risks;
    (d) disinclination to travel;
    (e) failure of public or private transport services;
    (f) suicide, attempted suicide, insanity, the influence of intoxicating liquor or the effect of drugs not taken in accordance with treatment prescribed and directed by a qualified medical practitioner or booking a holiday which would be against the advice of a registered medical practitioner;
    (g) pregnancy unless occurring after the inception of the insurance;
    (h) any loss which is otherwise insured.
    

The decision of Lakelovers on all claims will be final.

Claims Procedure:

Claims must be made through Lakelovers and sent in writing within 7 days of notification. All claims under cancellation insurance must be made at least 7 days prior to the start date of any holiday booked. A handling charge (currently £25 + VAT) will be made to cover some of our overheads and expenses thus incurred. Any claim must be supported by written evidence from a fully qualified medical practitioner, or government official as appropriate.

1. If the reason for cancellation is not covered by the terms above, the rental is payable in full. We will do our best to re-let and if successful would normally return the balance of rental less the handling charge. The deposit would not be refunded in such cases.
2. While we make every effort to ensure that any descriptions, advertisements or representations are accurate and made in good faith, neither they nor any representations made by our employees or any other person on our behalf shall create any liability on our part and no special condition, exception, modification, arrangement or liability can be made or accepted on our behalf excepting only by the Directors in writing.
3. Lost Property Lakelovers will retain lost property items at their office premises for 28 days only, from date of departure. Items to be returned to holidaymakers are charged at a flat fee of £2.50 plus p+p, payment of which can be made by debit card over the phone. Lakelovers do not accept responsibility for returning any items and do not return any food or drink items.