Lakelovers are determined to be the best cottage agency in the Lake District. We know that how we are judged both by customers and by industry standards means a lot to our guests. We don’t want to be ‘as good as’ other companies, we want to maintain our reputation for being the best in the business. Our awards from that in the know show we are hitting the top standards year after year.
We strive to be award winners in three key areas:
1 – The quality of the properties we have on our portfolio
2 – The quality of how we work and deal with all the day to day issues
3 – Recognition of our input to our local community
We have more Visit England Gold Award properties on our books than any other Lake District agency. The Visit England Gold Award is given on top of the star rating to properties which have gone the extra mile with consideration for the guest’s experience of comfort, luxury and extra services.
Who better to judge the quality our properties and services than our thousands and thousands of guests. Guest reviews have been acknowledged as deserving of the Trip Advisor Certificate of Excellence for two years running.
We work hard to ensure that all our guests and property owners benefit from the best practice processes and in-work training that all our staff receive. We are in the company of blue chip companies with awards such as Investors in People and Quality Accredited Agency (QAA). To be recognised by national bodies for our work in these key areas is the icing on the cake for our efforts. We are fortunate indeed that our staff volunteer to study for qualifications in their own time to improve the quality of the service offered to our guests.
Lakelovers were selected to join this prestigious national group of cottage agencies as the sole representative for the Lake District. It is gratifying to know that our peers in the self catering industry picked Lakelovers out as being the best agency in the area and therefore worthy of inclusion in the Cottageline family. Cottageline is a group of like-minded agencies covering the United Kingdom and have joined forces with agencies in every corner of the countries to form Love Cottages.
As a local business established for nearly 40 years, we have built strong ties with the local community and we try to put back time and money into projects which support the people and places of the Lake District. With the support of our guests we have made significant contributions to the campaign to save red squirrels and projects to ‘fix the fells’ with footpath repair and we also support our local sports teams with sponsorship.
Our new flagship office in Windermere has been the winner of our local Civic Society Award for the stunning restoration of the noteworthy and prominent Victorian ‘Lakelovers House’ that we work in. Having previously won the Bronze Award from Green Tourism for our consideration for the environment, we are now redoubling our efforts in this area, and we look forward to hearing if we now qualify for an even higher award.