“We thoroughly enjoyed our week at Highbeck – it’s very well furnished and exceeded our expectations.”
We have a few comments:
Instructions on using the heating system(s) would have been very helpful – we were unsure how to adjust the temperature and would have preferred being more knowledgeable about it. A thorough overhaul of the drawer containing manuals and instruction booklets would be a good idea – we noticed manuals for appliances that weren’t there and missing manuals for appliances that were there.
The bathrooms would benefit from a hook on the back of the doors – the only door with such a hook is the downstairs WC, which is about the only place that a hook isn’t needed.
Finally, the description on the website is inaccurate – there is even more accommodation than listed. First, all four bedrooms are en suite and the three doubles appear to have superking beds (although we didn’t measure them). There is in addition a separate shower room upstairs – which means a total of 5 bathrooms plus the WC.
We were quite confused by the booking process – as I understand it from talking to the housekeeper, although we had originally booked Highbeck Cottage a year ago, our booking was transferred to Highbeck because there was a long-term rental that might interfere with the availability of the cottage. However, when our booking was confirmed, there was no explanation of this and we were surprised to be given the link to Highbeck instead. When we queried this, because the description of Highbeck made it clear that there was more accommodation than we requested, we were simply told our booking was for Highbeck. We were pleased and amazed, but then surprised and disappointed to find that the upstairs of the accommodation described for us was locked (which was remedied for us by the housekeeper). In short, more explanation from the booking site would have been useful. If Highbeck in future is going to be rented as a two-bedroom, then this should be clearly stated on the booking website/confirmation (and a complete description of the 2 bedrooms on the 1st floor included) so as to avoid confusion.
Let me say again that we thoroughly enjoyed our stay and that Highbeck is a wonderful self-catering option