“We were both underwhelmed when we entered the property due to the size and general appearance.”
The location however was great for us, only a 15 min uphill walk to Windermere and a short stroll down to the lake which is stunning. It was nice to sit out of the front of the property, on a shared path to other properties, in the evening to have a glass of wine and watch the sunset. However, it would be nice if the old wooden bench and the uncomfortable metal chairs be replaced with something more comfortable. We could not understand why this property is rated as a 5 star, and we have stayed at lots of 4 & 5 stars for comparison, There was no welcome basket, just a bottle of fizz & some tiny soaps. At all other properties we’ve received fizz plus many basics such as fresh bread, local butter, eggs, milk. and sometimes chocolates, biscuits, cream teas, fresh flowers and more! There wasn’t even salt & pepper, luckily we brought some with us, There were only 3 dishwasher tabs, 2 toilet rolls and 2 bin liners for the very small bin in the kitchen, we had to buy more of all these basic supplies. I would suggest a recycle bin be added, especially as there is a great recycling point yards from the property, and we ended up piling our glass, cardboard, etc on the window sill each day. The property had an awful smell when when we arrived (maybe previous holidaymakers had cooked fish the night before?), and immediately we lit scented candles and opened windows to let the place air. The internet disconnected every day while we were there. We emailed the owners, who responded promptly, and where told where the router was and how to reset it, but it was still a pain to do every day. The bathroom fan would not turn off. After the first night of disturbed sleep, due to the noise, my husband turned it off by using the very high switch above the door, and that’s the way it remained for our stay. This resulted in a very steamy bathroom and a bathroom mirror light which would not work. We found the bed very small, I guess we’re just used to our larger bed, and the corner sofa quite uncomfortable. There are however some nice cushions & throws on it. We used the bed in the spare room for my husbands clothes as there is only one small wardrobe in the main bedroom. I can’t imagine three people staying there as it’s just too small and not enough storage for clothes and belongings. We would not use the property again as we have stayed in much better, but will definitely return to the Lake District as it is just so beautiful!
- Vanessa, September 2022
Hi Vanessa, we are absolutely devastated to read your review of our little Lowera. We can only respond with love and positivity as we have never received feedback such as this before. We are very proud of Lowera Cottage and feel our property description is a fair and accurate depiction of what is available. It is a self catering cottage, and unfortunately, practically it is beyond what we can offer to provide all of the extras you suggest. Although we would always be happy to help guests arrange their own fresh hamper if they would like this on arrival. We always strive for the highest of standards and have already replaced the garden furniture which bears the brunt of living the outdoor life! We always endeavour to be very responsive and only wish you had contacted us so we could have helped you enjoy more of your stay. Many thanks, Lowera Cottage Owners Property Owner