“A lovely property but we had issues with no sticks/logs for fire, no Wi-Fi password and the fridge had not been cleaned since previous occupants.”
All issues were resolved after a phone call to your office. At night, realised we couldn’t get anything on TV as there was no instructions. Sent message to office asking for instructions but didn’t get them so couldn’t use TV for the time we were there. I also sent suggestions for owner to provide an information book for the property, as is the usual case but again I got no response other than an email to say there was a message via a link to my account but when I tried to access it I got the following message “There was an error performing login” and to try again which I did on numerous occasions.
Hi Paul, thank you for highlighting some teething issues in getting the cottage up and running. The welcome pack is now in the cottage. There are logs in a store next to the cottage but this wasn't highlighted for you. I will arrange for a starter pack of logs to be put in the cottage in the winter months. We put a smart TV in the cottage, but they can be tricky to understand the first time. I have added detailed instructions to the welcome pack. I'm sorry your experience logging into your account was frustrating, I will pass this onto Lakelovers. I hope you had a wonderful stay! Property Owner