“Serious concerns about the way my concerns over the safety of the property - strong fumes coming from the oil boiler - were handled and explained to me as being common with oil boilers.”
Despite a request for someone to come out to check the safety of the property we were left all weekend with obnoxious fumes throughout the house requiring all doors and windows to be open - really unpleasant few days and obviously not safe. We did not receive a visit until Monday afternoon when a leak was identified and recitifed although even until departure at the end of the week the fumes in the boiler room (and to a lesser extent in the house) were strong making the drying cupboard useless (unless you wanted everything smelling of diesel/oil). I have taken this up with Lakelovers but a week on and no progress. Some other points, no mattress protector or pillow protectors on my bed which seems odd particularly in Covid times, no hand soap, no washing up liquid, no chopping board (just the big butchers block which did not feel particularly hygenic), no cafetiere, only one saucepan that worked with the touch sensitive hob. These are just minor things but the way in which the oil leak was handled has left me disappointed with the experience. Beautiful location and otherwise pleasant cottage.
Thank you for your recent feedback. I am sorry that the boiler issue was not identified until the Monday when someone was able to attend. Upon speaking to the property management team initially, they advised that the smell was typical of an oil boiler and that it had recently been serviced so believed it to be safe and in working order. I understand a small weep of oil was found when they attended and this was repaired the same day. We are very sorry that the smell lingered beyond this and caused any upset to your stay. We have sent an offer of compensation which we hope to be acceptable and have taken your other comments on board. We do hope you enjoyed your stay otherwise. Property Owner
