“Beautiful accommodation, fabulous location, had a wonderful holiday .”
We were disappointed about the price! When we booked this holiday in summer of 2019 for our holiday in 2020 the price was £798 this was more than we’d ever payed before for the lakes but felt it was worth it as it looked top class ( and it was ) but along came COVID and we had to ring up and roll it over to 2021. We expected a small increase but WOW ! A whopping £195 extra , some people we got talking to had their holiday honoured at the price they paid initially . We were so looking forward to our holiday we just paid it and had a lovely time .
We thought we’d found our cottage of our dreams to rebook every year ( we have been coming to Grasmere for 35yrs. ) so we looked on your web site for bookings for Tilly’s Cottage for next year and WOW got a shock again ! a whopping £370 + extra ! So adding this to the £195 that’s £565 increase in two years . A bit excessive we think, almost double the initial cost . I know the COVID is going to get the blame for this and holiday company’s like yours will think everyone is desperate for a holiday that we’ll pay any thing , but is this not a bit greedy ?
Yours sincerely
Mr and Mrs Pauline and George Chapelhow . Disappointed in your company for raising these prices to an exorbitant level !
Thank you for taking the time to feedback on your recent stay at Tilly's Cottage. We are glad you had a lovely week and finally managed to get to the Lakes after having to reschedule due to COVID from last year. We are sorry you found the price to be disheartening. We understand that the w/c 23rd April had increased from 2020 to 2021 by £175. Reasons being is in 2020 the price band for this week was a mid-band and in 2021 this week turned to a high band resulting in a higher price. When transferring your booking the new price would have been explained by the customer service team and in your confirmations and we are sorry you had not raised it then. The demand for the Lakes has increased dramatically in the past few months with people not being able to go overseas and UK residents wanting to stay in the UK. There have been price increases not only throughout the self-catering industry but restaurants, cafes, hotels, and house prices. As you will notice Tilly’s Cottage is not the only property in the Lakes which has experienced an increase in price. However, since your comments the owner’s have reverted to fixed pricing and have agreed on a set price, they both find appropriate. We hope you may re-look and we can perhaps welcome you back soon. Overall we are glad to hear you enjoyed your week at Tilly's Cottage and we hope we can still welcome you back in the future. Property Owner