“I I agree completely with other recent reviews.”
Stunning location, kitchen and dining area good, sitting room is ok. We had an ample supply of logs and coal for both fires. When we arrived the dishwasher was full of dirty and mouldy crockery and cutlery (needed 2 cycles to wash), the water supply was frozen and duvet covers had been left drying on the creel in the utility room. We felt that the house probably hadn't been let for a number of weeks (during early December) and no-one had come to check on these basics. Beyond the kitchen/dining area the house is very tired with a large patch of mould on bathroom ceiling upstairs and a grubby piece of string instead of a proper pull-cord, wallpaper peeling from around rotten window frames. I could go on...... This is not our experience of 4star accommodation. See Willow Cottage at Little Dartmouth for an example of what 4 * accommodation really looks like.
Thank you for your feedback, I am pleased that there were elements of your stay which met your expectations and disappointed of where we have fallen short. After a thorough investigation, we can see the damp issue in the single bedroom was caused by a gutter down pipe being blocked. We are using this time in early January to replace the gutters and address issues raised. We will also take note of the other items mentioned and action repairs/replacements as necessary. We will speak with Lakes Cottage Holidays and get a schedule of works and checks organised. I can only apologise for the oil running out during your stay, the wireless meter inside the tank had failed which delivers messages to the supplier to replenish the oil stocks, this has since be replaced and is fully functioning. We hope we have the ability to welcome you back again in the future. Property Owner