“At the time of booking, the company where branded as Lakelovers, the company appeared to have change dover to Skyes, On the day of arrival we did not receive any information regarding the key code.”
I, I was sent an email by Skyes providing information On how to log on , I did but the was no booking on that site. The was no sms text message, I did not want to take a risk of Driving to the lakes not knowing if we could get in the property. I rang Lakelovers call was diverted to Sykes a very helpful member of staff , rang us back in 30 minutes or so and we then also recieved and email telling us the detail of the log on code. Thinks that perplex me A check in time after 5pm and out by 9 am for extra cleaning, the only two rooms . Why does it need so much extra time? Especially on checking , in the winter ,, the owners did leave lights on and the room was warm so that was helpful. The was a £350 pound excess for damages that need to be paid upfront, that also seems very excessive for a two people mini stay. We do not know when and how that deposit will be refunded. It would be better for the owner or representative to be the property To check and validate at the start of the holiday and at then end? To carry out an inventory, as when you leave the property The May be a dispute between owner and client about the deposit and inventory of the property.