“There were both negatives and positives with this accommodation.”
Overall our stay did not meet the description or expectations. The reason we chose this accommodation was the images looked very grande and stunning. Although the outdoor area was absolutely beautiful, the indoors did not meet the standards.
The first two bathrooms aren’t advertised for a reason- very outdated. None of the bathrooms/ toilets had windows that you could open the toilet window was sealed shut. We were given 3 toilet rolls for 4 days between 5 of us. The en-suite looked pleasant however the showers lack power. I also ran a bath and as suggested you can boost the hot water but this didn’t work and we had to boil the kettle quit e a few times. There were also a couple of towels that didn’t look completely clean.
Another reason we chose this accommodation were for the facilities- bbq which was covered in rust, not well maintained and dirty therefore we didn’t not use it. We got to enjoy the hot tub for one evening which was the best part of the stay. Stunning views and lovely sunset. However in the book and a notice by the hot tub said this is not for our use (deer rise) which the owner also said after we complained saying why are we concerned about something we shouldn’t be using. Although this was a surprise and shock to us as this is advertised multiple times on the booking which the owner was aware of.
We all actually swapped beds each night as none of the mattresses were comfortable, none of us slept well during our stay. Polar opposites from one being springy and the other being very firm. A positive was the main bedroom was stunning and lovely views of the outdoor area and lake.
There was no welcome pack on arrival which we also complained about to which the owner said ‘we usually leave some teas and coffee but other guests sometimes take them’ and apologised but did not bother to correct this. There was no tray in the fridge so we had occasions where our milk was leaking. The cleanliness was average with some cutlery having food stuck on them and a mug with coffee at the bottom. No oil, essentials were provided other then cleaning products and hand wash. No matches or fire wood were provided so we literally had ti go out and buy everything!
The lounge was probably the best area with good wifi, netflix and a sociable area for dinner, tv and games.
I know it seems there are a lot of negative we have picked out, which some seem small but when it eventually builds up it became not great value for money and it didn’t feel like a holiday in the end as we’re very disappointed and didn’t feel like there was any nice finishing touches. We have been to plenty of air bnbs/ accommodations which have all been consistent and cared for there guests experience. But on this occasion unfortunately this didn’t feel like the case and would not therefore recommend this accommodation.
Hi There,
Thank you for your feedback, we are completing maintenance at Deer rise in the bathroom and extending the patio area professionally to allow more outside gathering space.
We are also resolving the hot water issue, it does get got but can take a little longer than normal to get to its max temperature.
Following your review we have now made many improvements and have even taken on a new team to help out with any issues. Kind regards Property Owner