“Arrived to find heating not working and radiator valves turned off.”
Tried to contact Sykes (the only number available) but no answer. Eventually contacted Lakelovers on Sunday morning with prompt response by engineer. Fault was low water pressure. Suggest heating should have been checked prior to arrival.
hank you for taking the time to leave a review after your recent stay at our property. We appreciate your feedback, We're sincerely sorry to hear that you arrived to find the heating not working and the radiator valves turned off. We understand the frustration and inconvenience this must have caused, while we have a 24/7 emergency contact number available to guests who have logged into their booking portal, we acknowledge that this information may not have been readily accessible.
While previous guests in good faith turned off the radiators to save energy, we understand that this can inadvertently impact the experience for arriving guests. We're implementing additional checks within our housekeeping procedures to ensure the heating system is fully functional before each new arrival.
We're glad Lakelovers responded promptly to your request on Sunday morning and fixed the low water pressure issue.
We value your feedback and hope to welcome you back in the future. Please know that we are committed to providing a comfortable and enjoyable experience for all our guests.
Property Owner