News from the Owner Relationship Management Team

News from the Owner Relationship Management Team

The Owner Relationship Managers 

Click here to find out a bit more about us.

News from our Owner Relationship Management Team 

We have identified areas in which we would like to deliver an even better service for you. Demonstrating our commitment and support to you we have increased the number of Owner Relationship Managers from three to four. We are pleased to welcome Steve Wray, whom some of you may remember in his previous role as and Customer Services Manager. Steve is delighted to join the team and will no doubt be speaking to some of you soon in the course of day to day working. Over the next few months our team will be developing a strategy which will enable us to be more pro-active in our partnership with you. Read on to find out some of the initiatives that have already taken shape ….

New direct telephone route for the owners Team

We now have a direct line for owner specific enquiries, such as pricing and marketing, which means that if you choose the Owner option on the call direction, your call will come directly through to ourselves. You can still choose to speak directly to our colleagues in maintenance, housekeeping, accounts or sales. However, our aim for the direct line is to give you the choice to speak to us directly should you wish. Call 015394 88855 and press option 3.


Based on your feedback and our conversations with you we know that many of you are keen to hear more about

“How can I make my property more marketable”.

In this our first article we offer you a general overview on how to attract a wide variety of holiday makers. We call this being flexible. The wider audience your property can attract the greater the number of bookings your property is likely to secure. It’s a great way to maximise opportunities to attract holidaymakers.  To find out more check out our suggestions by pressing the read more button to find out how to make your property more flexible Click hear to read more ………

Don’t forget if you like to speak to us contact us on 015394 88855 option 3 or email us at [email protected].


As a general rule the more flexible you and your property can be the more bookings you will attract. There are a number of things that you can do to make sure that your property is attractive to different sectors of the holiday market. Guests booking holidays in the Lake District are likely to include: Families, couples and groups of friends on walking activity holidays as well as those people looking for romantic get- a- ways to full on family celebratory gatherings. Not every property will be suitable for every holiday maker but here are few tips to help make your property attractive to the widest possible range of guests.

Examples of what can be done include:


These are just some examples of things that can make all the difference. Please call us if you’d like to know more about any of these suggestions. On 015394 88855 option 3 or email us at [email protected]

Next issue we’ll be considering how to make the most of Wi-Fi and technology.

And don’t forget this is your Newsletter. If there is anything you would like us to do a spotlight on please let us know.

Here’s to a great partnership!

Best wishes for your owner relationship managers: Kerry, Steve, Sue and Ian