“We stayed here last year and thought it was a great property but were very disappointed this year.”
The house was cold on arrival. The boiler has obviously been replaced and, in our opinion, the heating is poor. We couldn't work out how to operate it initially and there were no instructions (we only found the purple folder on Wednesday stuffed into a cupboard). Both ovens need cleaning, the trays and shelves are covered in grease and sticky. The pots and pans weren't particularly clean either. This may be up to the renters but should be checked - we shouldn't have to clean up after other ...
The house was cold on arrival. The boiler has obviously been replaced and, in our opinion, the heating is poor. We couldn't work out how to operate it initially and there were no instructions (we only found the purple folder on Wednesday stuffed into a cupboard). Both ovens need cleaning, the trays and shelves are covered in grease and sticky. The pots and pans weren't particularly clean either. This may be up to the renters but should be checked - we shouldn't have to clean up after other people. There were numerous cobwebs, the carpets hadn't been properly vacuumed (apart from dust and cobwebs there were quite a few dead woodlice and other bugs), the border tiles in the en-suite were grubby, we also think that there has been a slug problem as there are silver trails in the bay window. There was no Xmas tree up as there was last year, a small thing but a welcoming gesture. If we'd known we would have brought our own. We noticed that the property was put up for sale and in our opinion there is now a lack of care in the presentation. We don't think anyone came in to clean or prepare the property properly prior to our arrival, somebody may have had a cursory look around but that's all. All in all a disappointing stay.