“Wow such a beautiful cottage and in a superb location; we thoroughly enjoyed our stay at The Whins it was so welcoming, comfortable, and well equipped.”
It was a privilege staying there, the decor was so in keeping with the character of the property, plus the garden and surrounding scenery was superb. Our only suggestion would be a more updated kitchen as this seemed a little tired. Everything was as described and more. We only discovered on the last day where the garden furniture cushions are kept and that we could have turned on the central heating, but that was our fault for not reading the introduction manual to the cottage in more detail! Few minor niggles (1) on arrival no welcome pack, which was disappointing considering the price (2) upon arrival few crumbs on the kitchen floor and on surfaces, plus few stains inside kitchen cupboards, and coffee grounds at the bottom of the caddy from the previous visitor, (3) and most disappointing was the separate electric shower as the water flow is poor and the water temperature was dangerously hot (in fact scalding) at times when the temperature surged, despite trying to keep the temperature consistent, this meant that for the majority of the shower it was tepid or cold as frightened of being burnt, we gave it up as a bad job, we took baths instead using the over bath shower. These minor points wouldn’t prevent us from booking to stay again.
Thank you again for such a wonderful cottage, we have some great memories of our stay and we look forward to staying again at some point in the future.
Thank you so much for your feedback.
We were delighted to hear you thoroughly enjoyed your stay at the Whins, and thank you for all your lovely compliments.
Regarding your suggestion re the kitchen, we will be carrying out an exciting extension of The Whins at the end of next year, with a new large kitchen, a sun-room area off it overlooking the garden and a new bedroom and ensuite bathroom above. The present kitchen will become a utility area and there will be a new entrance hall and there will be downstairs shower and toilet, hence not updating the present kitchen at this stage.
We were sorry to hear you were disappointed that there was no welcome pack. Lakelovers stopped providing these packs fairly recently, and we had found that guests did not really use these, apart from the biscuits! However, I am in the process of setting up my own packs. I was sorry to hear that you found a few crumbs on the kitchen floor and surfaces and some coffee in the caddy - I have notified my cleaner about these so it will not happen again. Regarding the Mira electric shower, we are sorry that you had issues with the heating control, as it is fairly new, and we haven't had any issues with it ourselves when we have stayed, so thank you for pointing this out. I am taking this up with our electrician who installed it.
We are really delighted to hear that you have great memories of your stay, and we look forward to welcoming you back to The Whins again.
Property Owner
