“Tumble drier function on washer drier not working, running through the cycle but no heat.”
Clothes rack not big enough to fit kids clothes on nevermind adult when trying to dry inside.
Bedrooms upstairs very dusty. Mattress protectors on 2 of the single beds were filthy and needed washing. Very old duvets on single beds.
Chest of drawers in main bedroom falling apart, one drawer had separated from the side and another had from the bottom, couldn't use it. Wardrobe very dusty inside with no good clothes hangers.
No space in kitchen cupboards to put away food. All cupboards full with too much unnecessary kitchen equipment that never gets used.
One toliet had been used and rim was dirty and both toliet brushes were dirty and disgusting when we arrived.
No games provided or dvd player, no info folder for the local area - this made our stay very hard as we had no wifi for the whole week.
We won't stay again and won't be recommending the property. I will think twice about booking through any of the lakelovers company's as we spent over 2 hours on the phone trying to sort things out and valuable holiday time was lost doing this - none of the problems were sorted.
Thank you for your comments.
We are sorry to hear of the issues that you experienced during your stay and we will ask our Housekeeping Team to ensure that our high standards continue to be met.
We apologise for the length of time that you spent trying to reach us, we will pass your comments on to the relevant teams.
The Heart of the Lakes Owner Relations Team
Property Owner