“We didn't sleep the first night due to how awful and lumpy the pillows were.”
There was no chain on the plug to the bath, so we had to prise the plug open with a sharp knife, I ended up slipping and stabbing myself in the toe with the knife. Annoyingly I have since found a review that mentions the pillows and the plug hole, with a response to say maintenance would address it, but clearly not. There was such a pungent smell of sweaty feet coming from upstairs, especially in the TV room and the loft bedroom. This meant that the TV room could not be used and I had to share a bed with my mum due to the smell in the loft. We complained about these issues, new pillows were provided which made a big difference. Air freshener was used throughout upstairs, however the following day the smell was still really bad. Sykes has stated that I am the only one who has had an issue with the smell, this might be the case but the smell was obviously bad enough that I didn't use two of the rooms during my stay. The cottage is dated compared to the light, airy and pristine pictures you see online. Wallpaper is peeling off, walls are dirty, obviously the smell which could be coming from carpets, the sofas and chairs are stained, as well as the curtains in the living room. If you like a nice cottage and you are bothered about cleanliness, I wouldn't book this property.
Thank you for taking the time to leave feedback.
We take all comments seriously and will be looking into the points raised.
We were pleased to be able to provide new pillows.
Thank you- The Lakelovers Owner Relations Team
Property Owner
