“No a great start when we arrived at 4.”
20pm to find no key to access the property then had to ring Sykes Cottages to tell them - 45 minutes later we got access to the cottage. It wasn't ideal as our son suffers from IBD so gave him an extra worry that he had no access to toilet facilities.
An instruction booklet would be a great idea as there are no instructions on how to work anything - heatmisers, oven, hob etc.
There was also a loud humming noise right outside the bedrooms which was very annoying when the house was otherwise quiet and you are trying to sleep.
One of the garden chairs is broken - luckily we saw this before sitting on it. Some comfier garden furniture and a parasol would be a good idea as it's such a lovely setting.
Hello Mrs Clarke and thank you for your feedback.
I can only apologise again that the key wasn’t there for you on arrival however I didn’t bring it up less than 5 minutes after I received the call from Lakelovers.
With regards to instruction manuals, it would be quite difficult to write down instructions for every single appliance without it being dozens of pages long however we will certainly look into and see how we could make it easier for guests. In relation to the noise, I can’t think what that could be as we have never had that complaint before but again, I will look into it.
The table and chairs were all new this year very sorry that one of them was broken during there stay, however it has now been replaced.
I hope this response is helpful and we would love to welcome you back in the future!
Property Owner
