“*The site was too far from the centre of Keswick.”
I was told it was 10 minutes on foot. It took me 25-30 mins. downhill.
* The hot water was boiling. Although there was a notice to this effect, it was still dangerous. There was no basin and only one sink in the kitchen.
* The bin in the kitchen was far too small, especially as there was no re-cycling available.
* The steps into the conservatory were pointed out by a notice, but the width of the top step made it impossible to use. The handrail and bar helped, but only if one was not carrying anything. As this was where the dining table and chairs were situated, one was always carrying items to set the table, and at times hot plates and food. This was dangerous!
* The teapot was very heavy and only held 2 cups of tea.
* The cooker was very slow to heat and the oven very low down, which was very difficult for us.
* The contents of the kitchen were lacking a number of utensils e.g. a pizza cutter, tongs and salad servers. Casserole dishes and other serving dishes were not provided.
* We had cause to move the fridge as something had rolled under it, and it was dirty underneath.
* There was a damp smell in the bathroom, possibly caused by the shower curtain. The boiling water caused problems when trying to wash your hands.
* The paving outside the conservatory door was broken and hazardous, there being nothing to hold on to.
* The drop from the area of garden at the back to a lower area was scary.
* I could go on, but the overall impression was that this property was unsafe and very tired. We have rented accommodation in Keswick for the convention for more then 20 years, and this is the first time we have been disappointed, as the price was comparable to 1st class accommodation.
This is the first time I have booked with Sykes Cottages, and, if this is the standard of your properties, I will not be using your company nor recommending it to friends and relatives.
I look forward to hearing from you.