“The property is very nice and, in an ideal world, would be better with a downstairs toilet.”
A lack of cleaning solutions/equipment proved a challenge as we like to keep on top of the properties we stay at.
The fence height at the rear of the property is not ideal when you have dogs who are intent on escaping.
The biggest issue by far was on the last day. We were scheduled to leave at 10am and packing the car (boot was open) when the cleaners came barging into the house without even knocking on the door at 9.35am. We were not prepared for their arrival and our two dogs, who both have suicide streak, headed straight for the door and the busy road. It was a terrible, heart stopping moment that has caused us real anguish. Please can you make sure your cleaners do not do this again.
Thank you for your feedback and we hope you enjoyed your stay. Apologies that you felt there was a lack of cleaning solutions/equipment, we provide two hoovers (one pet one), mop and bucket, broom, brush and dustpan etc but will pass your feedback to our cleaner so she can review. The fence at the back is being replaced with a new higher picket fence this summer which should help to keep larger dogs safely in the back patio area. We ask guests to vacate the property at the end of their holiday by 10:00am, so its disappointing to hear that our cleaner arrived early and unannounced and this caused you anguish and we will feed this back to her. Apologies again and we hope you will return in the future, kind regards Andrea and Mark Property Owner