“Property was nicely presented although not very clean.”
Examples include layers of dusk on the bathroom edges around the walls with tissue litter and dog hairs down the sides of the sofa and grubby rug. The vacuum cleaner under the stairs was out of charge ncluding the spare battery, which wasn't charging up, so had to be moved to a different plug to charge and use, its a small thing but would have been useful to use as the floor was dirty when we arrived. Outdoor space was clearly listed as shared access with the rear houses, however we were rudely ...
Examples include layers of dusk on the bathroom edges around the walls with tissue litter and dog hairs down the sides of the sofa and grubby rug. The vacuum cleaner under the stairs was out of charge ncluding the spare battery, which wasn't charging up, so had to be moved to a different plug to charge and use, its a small thing but would have been useful to use as the floor was dirty when we arrived. Outdoor space was clearly listed as shared access with the rear houses, however we were rudely reminded by the woman from no 2 midway through the week when we sat outside on the table and chairs that they used the route frequently and we must keep it clear at all times..we were and we had done exactly that? Otherwise the stay was pleasant and in a good location.
Hi Chris, thank you for sharing your review. We are truly sorry to hear that the cottage was not clean. We pride ourselves on providing the best standard of accommodation and service to our guests. We have to admit we have had a very recent issue with our cleaner which has now been resolved. We deliberately provide our contact details in the welcome pack and if we had been notified we would have sorted this out for you (this has occurred once previously in the last 5 years and we responded immediately.) Similarly the response from our neighbours is unusual and we will speak with them (maybe they were having a bad day). We hope we get the opportunity to welcome you back and you are able to enjoy the experience the majority of our guests have shared in their reviews when they stay with us. Property Owner