“The photograph on the website was of the front of a large old building suggesting the property was one of the apartments shown.”
However, the building has 4 wings built around a central enclosed courtyard. The apartment being let was not shown on the website and was in the wing to the right of the front of the building. The apartment has no views whatsoever, despite the website saying it does. The apartment itself was modern and well equipped but was damp, smelled like an old wet dog, had mould on the inside of the window frames, cobwebs in every room and the bath and shower plug holes were both blocked. Worst of all, the bed sheets were stained and appeared unwashed.
Many thanks for voicing your grievances regarding this property, unfortunately, due to the size of Sykes’ portfolio of properties, we can't visit every property on a weekly basis. That said, your words have given us cause for concern with our standards at this property and we are now investigating the matters raised.
If you wish to discuss or elaborate more on the issues raised, please feel free to contact the Sykes office on the details below, quoting your booking reference number and any other information that may assist us in providing the best possible outcome and customer service.
Our lines are open 7 days a week from 9am until 7pm. Property Owner
