“The location of the apartment was excellent with lovely views along the river and over the park.”
In general, the standard of the accommodation was good and the apartment was clean and cosy, but there were a few issues we encountered which were disappointing and need to be resolved - the microwave wasn't working and, despite reporting it, this wasn't fixed during our stay; there is a good quality Nespresso coffee machine but you cannot buy the pods for it in Keswick so it was unusable; there was no cutlery basket in the dishwasher; one of the kitchen cupboard doors was broken; the pans were poor quality; the en-suite bedroom had a damp/musty smell and the shower tray was marked and discoloured. We reported these issues directly to Heart of the Lakes early on in our stay and hope they are addressed for future guests. Our other issue was that, as we were 2 couples holidaying together, there were no parking permits available for our second car. We had been told that it was possible to buy a weekly pass at the nearby car park but this proved not to be the case and the 24 hour day rate to park there was £11.60 per day which we felt was an expensive additional cost given the cost of the apartment.
