“We had a lovely stay at Shields.”
The cottage was very clean and well-equipped, in a great, central location.
Unfortunately, our stay has been tarnished by the poor service provided after our holiday. In our rush to leave the property at the early checkout time (9am), with our two elderly relatives, two children and dog, and having followed the required "COVID" guidelines to strip the beds and bag up the used towels etc, we mistakenly left a number of high value items in one of the bathrooms. As soon as we realized, we tried to contact Sykes, but were unable to speak to anyone. Instead, we were directed to the online portal where we logged the left items. It is now approaching three weeks since we checked out of the accommodation, and despite several messages via the portal, Sykes is unable to let to us whether the items have been located.
After spend a significant amount of money on the accommodation, I am extremely disappointed with the level of service that has been provided by Sykes.
Thank you for your feedback.
We are sorry to hear of the issue that you experienced during your stay.
We will pass on your comments to the relevant teams.
The Lakelovers Owner Relations Team
Property Owner