“The property was beautiful and facilities fantastic.”
Location is perfect and we will love to return! The bathrooms all have very powerful showers and there was everything you could need in the house.
On road parking is easy around the area and beds very comfy!
Unfortunately a couple of sour notes that tarnished the start and end to the holiday that I would like to note. On arrival the cot was nowhere to be found even though it was requested beforehand. We had a long journey and I had to read the house guide to find the cot and build it with a very tired baby. The high chair which was also requested was filthy and had to be thoroughly cleaned before it could be used.
As stated in your guide the twin beds would be made as a king unless otherwise requested. These were left as two singles so had to be pushed together and used like this without the proper bedding for the week.
On departure we spent time and care making sure all beds were stripped, washed up and emptied all bins etc as requested. With a baby and dog it takes time and at exactly 10am your cleaner barged through the front door with no introduction and was extremely rude. She left the front door and lounge door wide open and when asked if she could close it so we could safely take our dog out to the car on a lead, she replied she was too busy and was getting started. She then blocked the front door with her bags and made it very difficult to carry my baby out through the door. We asked her for 30 seconds to walk out with our last things and had a very rude comment in return.
This left us feeling very sad at the end of our holiday and wished we hadn’t taken the due care to leave the house in an extremely neat and tidy condition. We will hope to return to Stanegarth for the beautiful conditions of the property but are disappointed with these points.
Thank you for your feedback. It is great that you liked Stanegarth and the facilities provided. We are disappointed to hear that you had issues during your stay and have reported these back to the management company. We do, however, hope to see you again soon. Hayley and Kevin. Property Owner