“Very good location and well appointed house and rooms.”
Cleanliness good on arrival with the exception of the kitchen bins which had had the new bin bags placed on top of waste at the base of the bins, one of which leaked and had waste below that on the unit itself.
We had problems with two bedroom sinks - one jammed shut, one with a plug that would not close. Both were sorted by Sykes quickly after the BH weekend and the owner helped here.
The shed has its door blown off and was lying on the ground and the outside table umbrella had been left on the ground outside - dangerous in high winds.
Otherwise the kitchen was very well appointed and with excellent supply of utensils, plates, cutlery etc. The fan over the cooker never worked though.
The furniture, beds and paintings in the rooms were of high standard and very comfortable. The WiFi worked excellently.
The outside security lights were permanently on after dark - irritating but not a big issue. We let the owner know but they remained on all week.
Our main complaint having stayed at many Sykes holiday homes was the information left for us on arrival. The information book / folder was definitely the worst one we have ever had. The pages fell out, there was very little information in it and you felt that the owners and Sykes did not care much for helping us on our arrival. The instruction booklets for appliances etc were crammed haphazardly in a drawer and included many duplicates and many for appliances that did not exist. There were no instructions for the cooker hood fans and lights. There was no indication of what to do with the bins or when the outside bins were emptied. And the bins were 200 yards from the house so needed in the weather a full dress up and trek to access, often in pouring rain. Very poor indeed and showed a lack of care and thought. Something easily rectifiable and if done well makes a big difference.
But the property is exceptional, great garden and lawn area and the rooms very good. You just should make more of an effort on a welcome pack, good instructions and good information.
Outside the kitchen exit to the front drive side of the house there is a loose slate on the step that if stepped on could cause a fall or injury. Needs rectifying.
Thank you for your very thorough survey. There are many books , guides, maps in the house. We appreciate your call notifying of storm damage to the shed. It is not always possible to get everything immediately repaired.
Property Owner