“This is the second time that we have stopped at Little Mell Fell and our experiences could not be further apart.”
Unfortunately, on this occasion, Little Mell Fell did not come anywhere close to our previous experience.
Firstly, the back of the property was used as a 'cut through' for farm vehicles and we were regularly getting woken up around 6am with vehicles going by.
Secondly, the beds are no where near as comfy as the were previously. You can feel the springs through the mattress. They were so bad that one of our party ended up sleeping on the sofas up stairs.
Prior to leaving we informed the ...
Unfortunately, on this occasion, Little Mell Fell did not come anywhere close to our previous experience.
Firstly, the back of the property was used as a 'cut through' for farm vehicles and we were regularly getting woken up around 6am with vehicles going by.
Secondly, the beds are no where near as comfy as the were previously. You can feel the springs through the mattress. They were so bad that one of our party ended up sleeping on the sofas up stairs.
Prior to leaving we informed the reception that we had heard scratching noises in the loft at night. At the point we didn't think anything more of it. When we got home, we found mice droppings in our children's cases (they had been left open on their bedroom floor) and some of their clothes had been nibbled. We contact Ullswater Holiday Park to inform them, they answered immediately asking for proof that this has happened. We hasn't requested anything, we were just informing them and we were treated as if we were lying. We were asked to send before and after photos of the damage to clothing and evidence that mice had been in our children's suitcase. When we responded, they then failed to reply.
Our overall summary - if you want to be woken up at 6am and have your clothing nibbled by mice, this is the place for you!
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent stay did not meet the expectations set by your previous visit.
To clarify, our team does not begin work until 7 a.m., and farm vehicles in the surrounding area do not operate before 8 a.m. We have also reviewed our CCTV footage and can confirm that no vehicles passed through the area behind the cottage during the times mentioned.
Regarding the beds, they are the same ones that were in place during your last stay, and we have not received similar feedback from other guests. That said, comfort can be subjective, and we will continue to monitor this closely.
With regard to the concerns about possible mice activity, we asked for photo evidence so that we could carry out a thorough investigation. No images were provided, and when our team inspected the property after your departure, they found no signs of droppings or damage. Our cleaners also confirmed there was no evidence of mice, and subsequent guests have stayed in the property without reporting any issues of this nature. In situations like this, photos are essential for us to take appropriate action. We always encourage guests to report any issues during their stay so we can address them promptly.
Please be assured that we remain committed to providing a clean, comfortable, and enjoyable experience for all visitors, and we will continue to keep a close eye on the matters you have raised.
Property Owner