“Overall, we had a lovely stay at the bay tree.”
The only couple of niggles where we moved the settee from underneath the television so we could appreciate the view from the window and found that it hadn't been properly cleaned behind. A deep clean may be needed from time to time. Also the internal doors are very heavy and slam shut very loudly so we found this was an issue with a large group with different bed times or morning times, maybe provide some door wedges. Obviously if they are fire doors this isn't possible . We all enjoyed our stay ...
The only couple of niggles where we moved the settee from underneath the television so we could appreciate the view from the window and found that it hadn't been properly cleaned behind. A deep clean may be needed from time to time. Also the internal doors are very heavy and slam shut very loudly so we found this was an issue with a large group with different bed times or morning times, maybe provide some door wedges. Obviously if they are fire doors this isn't possible . We all enjoyed our stay and the children loved the snug room and the lights on the stairs where they made lots of videos.
The welcome pack was also very much appreciated.
Thank you for your review and for choosing to stay at The Bay Tree! We're delighted to hear that you and your group had an enjoyable time, and that the children especially loved the snug room and the stair lights — it’s always wonderful to know our little touches help create fun memories.
We're sorry to hear about the area behind the settee not being properly cleaned — we’ll certainly pass this on to our housekeeping team.
Regarding the internal doors, we completely understand how the noise could be disruptive, especially with a large group on different schedules. The doors are indeed fire doors, which are required by law for safety reasons, and unfortunately, this does mean they are heavier and self-closing. While we’re limited in how we can modify them, we’ll explore any safe and compliant options to help reduce the impact of the noise.
Thank you again for your kind words about the welcome pack — we love making our guests feel at home.
We hope to welcome you back again soon!
Property Owner