“Bed and living room furniture extremely uncomfortable.”
No tv channels available. Poor quality picture from dvd player. I had to SCRUB your oven tray clean as someone just put a sheet of tin foil over old food spilled on it which resulted in the oven smoking when we used it. Poor quality and quantity of dishcloths and dish cleaning materials given. Asking for the crockery to be clean and stored away with the materials provided is a joke. The road entrance to the property requires attention with grass scraping underneath my unmodified vw polo. The car is due its mot soon and if there is any damage caused by this I WILL be sending you the bill.
Thank you for your feedback, we are sorry to hear that you didn’t enjoy your experience in The Hidden Place. Unfortunately, as you are in the country in a remote area the Tv channels can dip in and out, we do however provide a DVD player which you are welcome to exchange your DVD'S at Ullswater Holiday Park coffee shop (Free of charge).
With regards to the furniture, we will take a look and see if this needs a change.
In the property we do provide a basic starter kit which includes a sponge, washing up liquid and a tea towel. As this is a self-catering cottage, we do only provide the bare minimum. If you need anything extra for the cottage i.e. Cloths, we do have a shop available at Ullswater Holiday Park.
We pride ourselves in cleanliness and making sure everything is cleaned to high standard, we do apologise if this wasn’t cleaned to your satisfaction and will pass this on to the cleaning team.
This property is secluded and set in a remote area of rural landscape.
Access is via a man-made gravel track to the property through the fields; therefore, a low suspension vehicle is not advisable to use in accessing the property. This is stated in the information pack when you make your booking.
Property Owner
