“Stayed in Abbots Reading Mews 2 for a week of hiking and exploring the Lakes.”
I’ve been using Sykes for 9 years now so always have trust in them. The cottage itself is in a lovely location, grounds are lovely and the farmer next door is a welcoming man! Just very basic inside unfortunately. First cottage I’ve come to where we didn’t have a little welcome pint of milk/ treat etc waiting as a thank you and hello for the cost you pay, each to their own on how they welcome guests but after a 270mile 7hour traffic filled car journey, it was a little upsetting that this ...
I’ve been using Sykes for 9 years now so always have trust in them. The cottage itself is in a lovely location, grounds are lovely and the farmer next door is a welcoming man! Just very basic inside unfortunately. First cottage I’ve come to where we didn’t have a little welcome pint of milk/ treat etc waiting as a thank you and hello for the cost you pay, each to their own on how they welcome guests but after a 270mile 7hour traffic filled car journey, it was a little upsetting that this wasn’t there as then we needed to go back out to get a pint of milk.. We had 5 hangers in the very large wardrobe, it has been brought up over past comments but it’s not been sorted a minimum of 10-15 hangers should be in there. The WiFi wasn’t the best- although states a stone cottage and the routers is far from the signal etc this day and age there are ways of getting a strong connection with plug in signal extenders so had to drive /walk half way up the road to get signal to then plan our day. Also the bed is extremely uncomfortable, I had a spring pop into my side one night and had to spend the rest of the week on the sofa with a towel as a cover. The room is huge so could easily fit a king size bed too with a good thick topper. We had window cleaners on the Thursday early morning which isn’t the best when walking around after just showering and no warning from the cottage owner.
Quite a shame as the cottage and service could be wonderful if a little thought and love went into their business. The little things make such a difference
Dear Georgia,
Thanks for your feedback, glad you liked the location & grounds but disappointed you were dissatisfied with Abbots Reading Mews2 itself.
Obviously we all have different opinions but I hadn't considered Mews2 to be "very basic" & I can assure you a lot of thought & care went into the conversion, furnishing & equipping of it.
We did previously supply a pint of fresh milk but with the different types & increasing varieties found significant wastage so have opted for supplying UHT cartons of semi-skimmed milk together with tea, coffee & sugar sachets for guests arriving prior to a local shop for provisions. These were present.
I did actually thank you very much for choosing to stay at Mews2 in an email prior to your stay & also welcomed you in different way by saying you were welcome to arrive 2hrs earlier than the official 4pm arrival time. I also provided you with some local information which I had put a lot of thought & care into with postcodes, travelling times & distances to various local pubs, shops, attractions & walks to assist with planning your days & hopefully saving you some time.
I have increased the number of hangers, thanks for pointing this out.
We do have BT Superfast Fibre Plus with Unbreakable Wifi. There is also a hardwired wireless access point between Mews1&2. I did speed test the Wifi after your review & measured 28.8 Mbps in the 1st floor living room & admittedly it's a bit slower at 19.1 to 24.9 Mbps in the ground floor bedroom which is hopefully still acceptable to most guests.
I think having to drive/walk half way up the road to get a signal is more to do with coverage by your own mobile phone service provider.
I'm so sorry you found the bed extremely uncomfortable, if you had contacted me by phone, text or email during your stay I could have immediately checked this out & maybe turned the mattress, provided you with another topper and/or additional duvet rather than making do with a towel on the sofa. It is a Hotel Howden commercial standard mattress but the type of mattress is a very personal matter making it difficult to satisfy everyone. We do have a number of repeat guests staying in Mews2 which hopefully supports the bed being comfortable & acceptable.
I'm sorry the window cleaners arrived with no warning but I have no say over their arrival days & times, we fit in with their busy schedule, probably much the same as at home for most people. This hopefully adds to the overall cleanliness & enjoyment of Abbots Reading Mews2 which is a priority for us & I can assure you we do put thought, love & care into our business, I agree they make a difference.
Best regards Mark
Property Owner
