“We had a nice stay at the property.”
The only negative comment is that we tried a number of times before the holiday to contact the owner to make sure there was a travel cot at the property for our toddler. I also messaged via the app but never got a response. The travel cot was nowhere to be seen when we arrived. I called Sykes when we arrived and we only got a response late that evening saying that the travel for was under the bed in a case. We would never have known it was there. This caused a lot of stress as we were almost ...
The only negative comment is that we tried a number of times before the holiday to contact the owner to make sure there was a travel cot at the property for our toddler. I also messaged via the app but never got a response. The travel cot was nowhere to be seen when we arrived. I called Sykes when we arrived and we only got a response late that evening saying that the travel for was under the bed in a case. We would never have known it was there. This caused a lot of stress as we were almost going to abandon the stay due to this. It would be useful to have clear instructions on where to find the travel cot for future guests to avoid this happening again.
Hi Gerard
Sincere apologies regarding the travel cot issue. Unfortunately I missed your message and subsequently failed to respond. No excuses.
I’m pleased to hear it was successfully located and that you enjoyed the calm serenity of Riverbank.
All the best.
Rob
* I will leave instructions to help locate the travel cot & highchair.
Property Owner