“Afton is perfectly located in Ambleside with easy access to town and plenty on offer in Ambleside.”
This was our second visit as we were so pleased with our first visit August 2023.
This time we had upstairs 'neighbours' who put their TV on from the moment they got up, after they returned from their walks through to bed time - which they are perfectly entitled to do, however, the permanent noise from their TV was most offputting and disturbed the peace we wanted. We left a day early as a result.
The 'Smart' TV in Afton was awful to use and most of the time we gave up - not that we watch ...
This was our second visit as we were so pleased with our first visit August 2023.
This time we had upstairs 'neighbours' who put their TV on from the moment they got up, after they returned from their walks through to bed time - which they are perfectly entitled to do, however, the permanent noise from their TV was most offputting and disturbed the peace we wanted. We left a day early as a result.
The 'Smart' TV in Afton was awful to use and most of the time we gave up - not that we watch much TV - just a couple of hours after dinner in the evening.
Due to disturbance from Afton View, sadly we would not risk a return visit.
Thank you for taking the time to leave a review, and we’re genuinely sorry to hear that your second stay didn’t match the enjoyment of your first visit in 2023, Although your comments in our guest book from your last stay when you couldn’t find the iron or ironing board and the knives weren’t sharp enough suggested you didnt enjoy that stay either. We truly value returning guests, so it’s disappointing to learn that this stay fell short for you.
Regarding the noise from the neighbouring apartment, we do understand how frustrating it can be when another guest’s routine doesn’t align with your own preference for quiet. Unfortunately, as you noted, they were using their TV at normal hours and within reasonable expectations for a holiday apartment. We wish we had been given the opportunity during your stay to try to find a solution for you before you decided to leave early.
As for the Smart TV in Afton, it is the same model and setup used successfully by many guests, including during your own previous stay. We do provide instructions in the welcome folder, and we’re always happy to assist if anything seems unclear. Had we known you were having difficulty, we would have gladly helped resolve it.
While we’re grateful for your repeat custom, we’re also confident that the apartment’s cleanliness, facilities, and accuracy remain exactly as advertised, and feedback from other guests consistently reflects this but sad that these didnt meet your expectations due to you marking us down in all areas.
We’re sorry this visit didn’t meet your expectations, but we appreciate your thoughts and wish you the very best in your future travels and finding somewhere more peaceful in Ambleside.
Property Owner