“The low rating is to the disappointment of what constitutes 4 ticks in the Sykes holiday world.”
I looked up their definition, which is a little bit short of detail, but came up with:
1 tick / star - Simple, practical, no frills.
2 ticks / stars - Well presented and well run.
3 ticks / stars - Good level of quality and comfort.
4 ticks / stars - Excellent standard throughout.
5 ticks / stars - Exceptional standard with a degree of luxury.
So as 3 ticks is a good level of quality and comfort, selecting 4 ticks, you would expect a higher level than good for quality and comfort. You wouldn't go looking to see if it had basics such as a freezer and arguably a dishwasher, but it had neither of these things. I appreciate comfort is argued as a personal thing, but some companies sell their holidays on the basis of comfort, so clearly with research, it is possible to purchases mattresses and sofa's that are comfortable to the masses. I feel little investment has been made to both these items in this property and taken with the hard wooden kitchen chairs at the table, there was nowhere where we could get cosy and comfortable. We both got very poor sleep in the first days, so much so that after one particular sleepless night, I suggested we go home. No sleep, makes you miserable and it's a shame to be miserable on your holiday. We perservered for the two weeks. There are a few housekeeping issues, such as lights not working including the cooker hood, which was reported to the owner as was the broken freezer box door. This wasn't fixed in the two weeks we were there or replaced making it impossible to have even any ice for drinks let alone store any frozen foods. An email sent to Sykes before our holiday, to this day remains unanswered. The pre-programming standard emails, get dashed out... well done computer... but personalised, have to think about it, emails, not so. Overall, this property looks modern and fresh, well looked after, but as this is as far as it extends, 4 ticks gives a completely wrong impression of everything else and it is certainly not £1000 per week in October for what has essentially only one adult bedroom.