“We have stayed at Chapel Hill 3 times before.”
The cottage kept us warm and cosy during a very cold (but very sunny) week, and there was ample room for 4 adults and our outdoor gear. Overall, we enjoyed our stay.
However, the cottage was less clean than expected when we arrived (dusty surfaces, hairs on the floors of both showers, and more hairs and dirt under the kitchen table). We cleaned this up ourselves and reported it to Heart of the Lakes, who offered to send out a cleaner (which we no longer needed). At the end of the week, the microwave stopped working and the kettle socket began to work erratically - both these faults we reported when we handed back the key. Hopefully these problems have been fixed.
The cottage seems to be generally well maintained and cared for, so I hope that the problems that we experienced are just a blip. We would certainly stay there again.
Thank you for your feedback. We are sorry to hear of the cleanliness issues that you found upon your arrival. We will ensure that our high standards continue to be met. The issue with the microwave and kettle appear to be working fine now as no further issues have been reported. We look forward to welcoming you back again.
Property Owner