“We are regular visitors to the lakes and Ambleside in particular and have stayed in some wonderful cottages this stay was absolutely terrible.”
We went without hot water for 24 hours, where we were offered a first and last offer of £45 as compensation. Considering the property charges significantly more than this per night and to have an entire night and day without hot water with no offer of alternatives is diabolical.
We had to use the kettle in the sink to wash ourselves and to wash up dishes which after a day of long hikes was hugely inconvenient.
We didnt even get an apology for this inconvenience just a first and last offer which is significantly less than what we had paid per night.
This isnt a one off issue as in the visitors book the hot water issue was mentioned by multiple guests. Do not book this property it was AWFUL.
We will be now leaving reviews everywhere to warn others to avoid this property at all costs.
I wish to reiterate our apology as it sounds it may have been lost in communication.
Unfortunately we couldnt predict the valve on the boiler would fail during your stay. You reported the fault at 7pm one evening an engineer attended the next day sourced a part and fixed the fault by 4pm. I appreciate this was inconvenient hence offered 50% discount of 1 nights stay. The property also has a dishwasher which could have been used for the pots.
To confirm all issues with hot water have now been resolved.
Property Owner