“This was a lovely cosy cottage and its location with fantastic walks from the door was perfect.”
The welcome pack ( sponge scourer, cloth, bin bag and dishwasher tablets no dishwasher on site) was disappointing to put it mildly. I think the least we have received before was some milk in the fridge and a packet of biscuits. The house was a bit dusty and cobwebby it felt that it had been cleaned but a few weeks back.The quirkiness of the oven and hob would make us think twice about returning. We could only get the larger saucepan to work on the hob and the grill refused to come on. For maintenance the lounge window catch is getting loose probably just needs a tighten and the shower tray is leaking and needs a bit of sealant at the bottom left corner as you look at it from the doorway into the bathroom between the chrome riser and the shower tray. I don't want this to sound like a moan because we have had a lovely stay in a lovely comfortable cottage and none of the above spoilt our stay. We also really appreciated the ability to charge our electric car this was very easy to do, but there was no information about cost or whether there was a cheap tariff time.
Hi Trevor,
In addition to responding to your comments from the guest book, to follow up on your comments online. Firstly, thank you for your feedback. We're sorry to hear that the standard of cleanliness was below expectations. We will review this with our cleaner to ensure this is a one-off.
Regarding the welcome pack, you should also have received a welcome bottle of prosecco, tea and coffee - please do let me know if this wasn't left for you and we will ensure for any future stays, you receive an additional pack to welcome you. We choose not to leave milk simply because we know that guests can have different dietary requirements so wouldn't want to waste milk placed unnecessarily. Plus, we agree with you that the provision of dishwasher tablets is misleading - we recently purchased the property and were unaware that these were provided however will stop this.
Regarding the car charger, we are happy for guests to use the electric car charger free of charge and I'll ensure this is stated clearly in the email confirmation from Sykes cottages.
Finally, thanks for your comments about the lounge window and shower tray - we will get these fixed.
Best wishes,
Kelly & Rob Metcalf
We were glad to read you had a lovely stay last week at Little Robin Cottage.
I just wanted to get in touch as I noted your comment in the guest book that you believe only 1 pet may be welcome at the property in the future.... Just to let you know that 2 pets will continue to be welcomed at the cottage for any future bookings.
We hope to welcome you back to Little Robin again soon,
The Owners
Property Owner