“Ambleside is an amazing place - Unfortunately, this is not a 4 star property which is what we paid for and had hoped to be staying in.”
On arrival, we found the ground floor entrance lobby / boot room to be very musty and damp smelling - why is this area carpeted?
The accommodation was in a very poor state of decoration throughout and was not as clean as we expected - hadn’t been hoovered with white dog hair everywhere, toe nail cuttings on one of the single beds and on the floor which also suggests that the bed hadn’t been changed, a very unhygienic broken toilet seat in the main bathroom which had been glued back together, cobwebs and dust everywhere. We finally managed to speak to someone in the Lakelovers office in Windermere and were grateful for her assistance - the place was dusted and hoovered throughout by a cleaning team on the Wednesday afternoon. We had cleaned and sanitised the rest ourselves. This accommodation does not represent Lakelovers in a positive manner - we would be very surprised if is the first negative feedback for this apartment and we would urge Lakelovers to review the standard / rating of this accommodation as a matter of urgency.
Thank you for taking the time to send your feedback after your recent stay at Scafell. We are saddened to hear of these deficiencies raised and we hope it didn’t spoil your holiday too much.
Lakelovers look after the cleaning for this property and this matter has been reported to the Housekeeping Manager, as this falls well below our expected standards.
Every property we feature is inspected by Visit England, this is due in November after being delayed due to Covid.
Thank you for bringing this to our attention and we will monitor all your comments moving forward. Property Owner
