“This was a lovely cosy cottage well equipped with all facilities.”
The parking was perfect and the cottage well stocked with dvds and games. The views were stupendous and the beds very comfortable. The kitchen is small but has everything you need. There were a few little problems for example the under floor heating did not work and the parking permit was out of date, although we did not need it on this occasion. One thing I would mention was the grimy state of the kitchen utensils such as cutlery and egg whisk etc. we had to wash everything, however this did not detract from our holiday and we would love to stay again! Thank you
I have only just reviewed this and apologies for the challenges you met on your holiday.
The underfloor heating needs to be switched on at the main switch and there is a booklet. You could have notified heart of the lakes-and they would have popped in and helped show you how to use this correctly. I will also check with maintenance if its broken, but housekeeping would have checked this was functioning well before your visit.
I am very sad to hear about the cleanliness and as the owner we will ask our agents Heart of The Lake to double check all has been cleaned thoroughly for future. It is disappointing and unacceptable to us to hear that you found utensils grimy. I certainly would also be unhappy to find this. Do let us know when you visit again as we will ensure you have a welcome drink on us waiting for you!
Best wishes the owners! Property Owner