“I have little else to add to the above ratings - the property was freezing cold, Sykes have not been helpful.”
We managed 2 days out of the 5 - the owner has compensated one night?
I will never use Sykes again and will review the property with Honesty on other platforms.
- Josephine, February 2023
We pride ourselves in giving our guests the best possible break away, providing a high spec accommodation with a personal service. Due to this we are upset to hear that you have not enjoyed your stay at No1 Inglewood Court but I do feel that this has been a very unfair reflection on our apartment.
As stated to Sykes we were happy to give our guest 2 nights back (as she missed 3 nights). We felt this was fair as we were unable to advertise the Sunday night free as we couldn't get it changed around in time for new guests. This is due to the mid afternoon call from the guest to tell us they had a problem and were unhappy (the first we knew about it) but they had already left and had arrived home.
We are very sorry for the the couples situation but feel that if a call had been made to us on the first two days of their stay we could have resolved the situation instantly by Turing the radiators up for them. Our number is available in the apartment, on their booking information and they called me directly when they were home, showing they had access to this. The radiators had just been set by the previous guests. We are always happy to have the radiators set at whatever temperature our guests want and for as long as they want, which is stated in our comprehensive information file for our guests on arrival.
Unsure why the guest has marked us down on cleanliness, as when I spoke to her on the phone she told me the property was beautiful, clean and she had no other problem but for the temperature but she did ask if I knew that the cleaners cupboard had been left unlocked and open, allowing access to my store of wine, tea, coffee etc??? Which I apologised for and was grateful for her bringing it to my attention. I followed this up straight away with my cleaner.
We felt that two nights compensation was fair and we also ignored the cost of the repair to the damaged tie back that had been accidently pulled off the wall by the guest.
We are very sorry for our guests disappointment but feel that this is a very unfair review for a situation that could have been resolved quickly by turing up the radiators if our guest had made us aware, rather than just leaving and then complaining on their return to home.
Property Owner
