“Email already sent to property below…
Hi
I am writing to tell you that we left the property this morning as opposed to tomorrow morning.”
We have left the key in the key box where it was on arrival.
I tried to made contact with you yesterday as each time we went to the shop, on both Friday and Saturday it was closed, and then also each time when I drove out to get a signal to call you, there was no one available to take our call, even though it was within the times stated. There were several challenges/inconveniences and concerns that we came across over our short stay.
The first and most concerning was that the water was really ...
We have left the key in the key box where it was on arrival.
I tried to made contact with you yesterday as each time we went to the shop, on both Friday and Saturday it was closed, and then also each time when I drove out to get a signal to call you, there was no one available to take our call, even though it was within the times stated. There were several challenges/inconveniences and concerns that we came across over our short stay.
The first and most concerning was that the water was really yellow. We were unsure if we could drink this and wanted confirmation. Luckily I had taken 24 small bottles of water to enable us to drink it.
Secondly although choosing not to drink the water, we felt sure it was safe to shower/bath in it, however there was no running hot water and the radiators were cold constantly despite turning the thermostat up which was outside the downstairs double bedroom as described. To keep warm, we put the fire on using the logs provided to keep the baby and the room warm for us all. The bedrooms were still very cold once the temperature dropped early evening though. Our son, his wife and baby left after the first night due to the cold house and not being able to bath the baby.
When I left a voicemail for you explaining the situation about the water etc, I also mentioned the wifi, as our phones connected to the wifi you have at the house but we couldn’t access anything from it, meaning we had no way of contacting anyone and no one could contact us if there was an emergency. I know phone service cannot be guaranteed, but we have stayed in many remote places where there has been no phone signal, but wifi has always been accessible in the properties.
Later yesterday, having looked through the manual as we couldn’t make contact or get a response from you, my husband had to go into the cupboard and found a button which made the radiators come on for one hour, which then gave us some hot running water. This was enough to allow a couple of the adults to shower, although too late for my son and his family as they had decided to end their weekend away by this point. We didn’t try this earlier as it clearly states not to touch anything other than the thermostat and I didn’t want him to press anything else after that one occasion.
On a positive note, the facilities that were in the property regarding the bedrooms and kitchen equipment were exceptional and plentiful. The beds were comfy and showers, bathrooms and kitchen were clean.
I have left the property with very mixed feelings. We were fortuitous with the weather and the beautiful surroundings, however, the concerns, which I think are quite valid made for a very fractious and frustrating weekend. I feel that paying a significant amount for a weekend away shouldn’t have been met with so many issues.
I would love to hear your views on our findings and our stay.
Kind regards
Lisa
