“On entering the property there was an overwhelming smell of ash, soot and fust.”
The front door and windows were open, and this did nothing to lose the smell; which stayed with us the full week!
The cooker and oven were dirty. Near the oven door on the cupboard next to it, was a big scorch mark, given time will catch fire. Unfortunately we did not use it, which meant having to eat out, which we did not budget for, hence booking a place which we could cook in was a given. The worktop was sticky to touch, despite it being wiped by myself daily. We had no running hot water throughout our stay, and had to boil a kettle to wash the few pots we used. The fridge was clean.
The bathroom needs a deep clean. There was mould on the seal, and between the tiles. There was someone else's hair near the shower unit and their used scrunchy. The towel's did not smell freshly laundered and were very thin. No running hot water from the sink tap in the bathroom.
The beds need either replacing or a mattress topper put on top of them. There were black bits/things on the scatter cushions and the previous tenants tissues under one of the single beds. Again the bedding did not smell like it had been freshly laundered. The carpets were thread-bare in places, with stains scattered around the upstairs carpets. The paint work had a thick layer of dust and felt sticky and grimy to touch.
If my child had, had his way we would not have stayed the first night, and just returned home the same day we arrived. I have asked the owner for half of the fee I paid to be reimbursement if not the full payment. The owner gives himself 11-3 to do a turnaround between visitors, and works a job as well, this clearly is not enough time to clean the cottage and the hot tub. Can you please request a full refund, I do have photos to support my review.
