“Amazing place !”
Beautiful location and Lodge looks fantastic. We had a lovely time.
However, Lodge was not clean. When we arrived, there was an empty juice bottle left under the table, the sofa area particularly dirty - i dropped the TV remote under the sofa and it was covered in filth when I picked it up.
Hot tub was great but few jets kept falling out
I am really glad you found the Lodge amazing – we also believe it’s a truly special and amazing place and one in which we take immense pride. It is also a property that we routinely receive 100% feedback on across all criteria. However, I was disappointed to see your comments about cleanliness. The property has been cleaned by the same family member since we commenced as a holiday let in 2014 and over the years we have received many positive comments about the cleanliness. It is disappointing that if you had issues with the cleaning that you didn’t pick these up with me or Sykes during the stay when we would have been able to look into them and address them whilst you were there. I have since reached out to you via email following receipt of your comments, which were only received after your stay, but have not had any response from you.
Property Owner
