“I thought that the property required decoration throughout as walls/doors looked dirty.”
The floors were dirty and it took four buckets of water to clean it, on arrival. There was black mould on several window frames. The downstairs bedroom smelt of damp. There were mould spores on the corner and back wall , right hand side of the bed, which I had to wipe. There needs to be a slabbed area under and around the hot tub as it was extremely muddy/Slippy when removing and putting the top on and off. As much the ducks and the sheep are a delight to see it is not good that they can come ...
The floors were dirty and it took four buckets of water to clean it, on arrival. There was black mould on several window frames. The downstairs bedroom smelt of damp. There were mould spores on the corner and back wall , right hand side of the bed, which I had to wipe. There needs to be a slabbed area under and around the hot tub as it was extremely muddy/Slippy when removing and putting the top on and off. As much the ducks and the sheep are a delight to see it is not good that they can come onto the lounging area around the hot tub as I had to wash the slabs on several occasion due to excrement which is not hygienic. I feel that saying walking into windermere on bowness is walkable is not fully correct as the roads without footpaths can be dangerous, especially if staying with children or older relatives and people would need a degree of fitness to master the uphill walk when coming back.Overall as a family we enjoyed our stay as the setting was beautiful and having the hot tub was a fabulous asset. Due to its vicinity however we would not return or recommend.
- Elizabeth, November 2024
Dear Elizabeth,
Thank you for your feedback and we are sorry that the property has not met with your expectations. While we pride ourselves in the cleaning and maintenance of the properties, we do have occasions when there might be areas that need refreshing at the end of the busy season or following an issue. The mould that you mention in your review was due to some previous guests turning the extractor fans off in the bathrooms and therefore there was a build up of condensation. While most of this had been cleaned in the changeover before your arrival there may have been some bits had been missed, but we would have been more than happy to have carried out any reclean if contacted. The redecoration has been made a priority as part of our winter maintenance and all the fans are back on and checked on a weekly basis. There are lots of wildlife on our estate which we all love, and some that on occasions see that the grass is greener and do jump the wall on occasion, and again if notified we would have called the farmer. Our site manager works hard to keep all areas clean and discourage the ducks but other guests seem to feed them! We do have staff on site everyday, even at weekends testing hot tubs and we also have an on call phone, so had any of these points been mentioned during your stay we would have happily rectified them for you as we want everyone to enjoy your stay as much as possible.
Property Owner
