“This is the second time we have stayed at Maple.”
Since our first stay there has been noticeable differences. Maintenance wise there was various patches around the property that required attention, most notably adjacent the door architrave upstairs where plaster has been falling off. Cleanliness, the entire house was suffering with cobwebs and spiders in every corner, clear negligence in cleaning. The hot tub had a ring of scum along the sealed top when the lid had been taken off, and the water didn’t look fresh on our first night. Dining table was not clean and required a further clean before use. The ceiling in the living room was blackened by soot. Bathrooms, handles were flaking and loosing there chrome coating, alongside paintwork peeing and flaking. All this was insult to injury when we had to do 80% of the housekeepers work by stripping the beds into bags and bringing them to door for them. The central heating system was also temperamental with it turning itself on during the night. In all it is unlikely to stay again due to the disappointing upkeep of the property, who knows what it will be like in a further 12/24 months.
Thank you for taking the time to review your stay with us on your second visit to the property. We have been very lucky to have a very busy season and most of the maintenance issues that you have raised we already have in the diary to do over the winter season. The marking on the Hot Tub that you mention is from a reaction between the rubber seal, the glue and the heat from the hot tub and this is something that we have tried everything on the market to remove and is a fault in the manufacturing. The water was most definitely fresh as we pride ourselves in the care we take in doing a full empty and fill for each new guest, as well as the daily testing and recording of chemical levels. With it being your second visit you will know that we have an on-site team who would be more than happy to pop back and reclean anything that you felt wasn't up to our normal standard. The stripping of the bed linen is a request and so you do have a choice in this. We hope that our reassurance in these matters will bring you back to stay in the future. Property Owner