“Great cottage, hot tub was amazing, spacious and overall 10/10 cannot complain.”
Would happily return.
Potential Improvements:
1. Just to manage our expectations, would be good to update the listing and binder with the 10:25pm hot tub shut off time instead of 11pm but no problems there.
2. WiFi was hit and miss, it was slow and did stop working 2 of the evenings but minor inconvenience.
3. Some utensils and some pans weren't properly clean but again minor inconvenience.
Overall, nothing to really complain about, was a lovely area and very close to town. Sarah and Jo were very responsive whenever we had a question so thanks to the both of them. Log Burner was amazing too, loved it. Look forward to returning in the future.
We are so pleased to hear you enjoyed the cottage and rated it 10/10, including the hot tub, thank you! We recently introduced a new digital guide detailing all relevant information for guests, and look forward to a new and updated WiFi system being fitted in very near future too; our rural setting means we sometimes have temporary issues.
Our cleaners and checking staff work to very high standards, however, occasionally items are missed, thanks for bringing pans to our attention, and accept our apologies for the oversight. We hope to see you again in near future.
Warm regards, The Oaks team.
Property Owner
