“I purchased this as gift for my Brother and family as a Christmas present and sadly, this cottage was not as described and a disappointing stay for my brother and his family.”
Here's a list of what was wrong with the cottage:- 1. Building work was being carried out in the apartment above. Work commenced at 8.30am each morning, so they unfortunately could not have a lie in bed. We should have been given the option of a change of cottage prior to them commencing their visit to the Lakes! 2. The mattress protector had blood on it. This was also noted by 2 previous guests who had written in the Guest Book, so it had clearly not been changed. Absolutely disgusting, ...
Here's a list of what was wrong with the cottage:- 1. Building work was being carried out in the apartment above. Work commenced at 8.30am each morning, so they unfortunately could not have a lie in bed. We should have been given the option of a change of cottage prior to them commencing their visit to the Lakes! 2. The mattress protector had blood on it. This was also noted by 2 previous guests who had written in the Guest Book, so it had clearly not been changed. Absolutely disgusting, particular how hygiene is must in this day and age! 3. Shower head completely mouldy, had to be cleaned before use. 4. Washing machine completely mouldy and smelt badly, again had to be cleaned before use. 5. When sitting in the living room in the afternoon the window was blocked with planks of wood by the builders outside, making the living room dark and unable to see out of the window. 6. The general cleanliness of the cottage was very poor. Over the years I have spent thousands of pounds booking cottages, mainly in the Lake District for my brother and this has to be the worst that they have stayed in and it was not cheap either. I have already made a verbal complaint to Sykes Cottages but I will also be making a written complaint with the images that they have sent to me. Yes, please pass on the feedback to the owners, it is clearly needed! Yes, please publish my feedback, if only to avoid other customers booking this cottage!
Thank you for your feedback. We have taken on board your comments and will look into ensuring these are rectified for future guests.
Lakelovers Owner Team Property Owner
