“Good points:
Well equipped, spacious, great location, onsite parking.”
Not so good points:
Toilets and bathrooms were generally not clean on arrival. The baths had not been wiped around and the loos had not been properly cleaned (under the seats, rims etc) we contacted Tracy and she came in the next morning and cleaned them, she apologised profusely. However the baths were still not done after this was rectified. One ensuite the shower couldn't be used due to the fan being broken so dirty water streaks were all down the walls.
We didn't expect to have to strip beds before we left, prior warning at the time of booking would have been appreciated for this, as leaving early morning for a long drive home was marred by stripping all the beds which to be frank should be included in the housekeeping when you pay a premium for a nice property and get away from household chores in holiday.
The pub deliveries were very noisy in the early hours most days including the bottle emptying at 5.30am which wasn't great.
The TV channels were a little sporadic but we managed to watch most of Wimbledon!
Generally we had a lovely stay in the house. Would we visit again to the same property? unfortunately not, house keeping issues I'm afraid put us off and the noise from the pub deliveries were frustrating as we like to go away to not have to be woken at the crack of dawn and/or to be stripping beds and cleaning our loos!
We apologise unreservedly to these guest for their disappointment. The issues they raised have been reviewed in detail and steps taken to ensure they do not re-occur. The next comments show the first results with more to come.
Property Owner
