“We have stayed at this property several times.”
It has always been clean and well presented, until this time when we found food and discarded paper packaging under and on the sofas. This is the first time that cleanliness in the lounge has been poor and was a considerable disappointment. The rest of the property was cleaned to a high standard. We tried to leave the property clean and I think we managed to leave the lounge cleaner than when we arrived!
Dear Bruce,
Thank you for bringing the problems with the state in which the lounge was left to my attention. I have been in touch with Heart of the Lakes about this, as I believe it is very important that a holiday property is cleaned to a high standard.
I do hope this has not tarnished your view of Oak Bank and that you will still consider coming back. Many of my guests are repeat bookers and it is nice to feel that other people like to go back to a place they have enjoyed.
With kind regards, Monica Property Owner