“Jennifer
Just to say that my wife and I had a superb break in Clove Cottage.”
Compared to most cottages we have been to in the past 20+ years, this one was very comprehensively kitted out and a real hike in quality. The many people we met in and around the cottage were very welcoming and friendly and helped make our stay most pleasant.
My wife did write a very positive review in the booklet.
If possible I would appreciate it if you could pass on the following matters to the owners in order to improve the stay for other users.
A spare toilet roll would be welcome.
I read somewhere about the many walks for the cottage. Not so. The only walk from and to the cottage is along the road. The OS map does suggest numerous footpaths but all have not been used for many years or are overgrown.
We struggled to find the cottage given that we do not have a sat nav. Luckily, I had an OS map of the area which proved essential. I think your website should include an OS map section to help newcomers
There is a smell of kerosene in the hallway which tracks upstairs. There may be a fuel leak in the boiler.
Ditto outside. It is impossible to sit in the small patio after 4pm because of the exhaust gases that track don from the short escape pipe.
The upstairs shower room needs urgent attention on a number of small items,. viz., The two pictures do not fasten to the screws but simple rest on them. One night we heard a clatter from upstair to find both pictures and the glass shelf on the floor along with the two glass holders. Fortunately nothing was broken. The glass shelf brackets are barely attached. The towel hook falls off. All of these problems are simple to put right if the screws/Rawlplugs are fixed. I attach a few photos.
There is a foul smell in the shower room hinting at a leak in the shower tray or toilet basin.
The lower wooden lathe on the cooker falls off. An attempt has been made to glue it back on but the job needs to be done properly.
These are all small items which could remedied in an hour or so.
Perhaps you would be kind enough to let me know if you are able to contact the owner, else I am more than happy to do so.
Thank you.
Dr Bob Sharp.
PS. I did email this note with pictures but nobody had the courtesy to reply - just a proforma note - very rude.
Many thanks for your comments.
I am somewhat perplexed by some of your comments especially the remarks about the boiler. The boiler is a brand new system installed back in 2020 and is serviced on an annual basis. I attended the property myself following your stay and disagree with alleged concerns. For assurances, there is also a carbon monoxide alarm present within the property. My housekeeping team provide toilet roll for each bathroom to see you through the start of your holiday. The flue is fitted is well above head height as you may be able to see in picture 18. In terms of the bathroom shelving and towel rail, they were securely fixed to the walls and never reported prior to your stay and nothing of this sort was under my radar, it was apparent that these had in fact been pulled off the wall and needed to be tended to following your stay. I have not had reports prior or following your stay of any foul smell located in the bathroom as you have suggested and was not able to detect any smell myself when I recently visited. There are plenty of footpaths within close promixity of the property in order to travel to the local village, admittedly one of the footpaths is overgrown but this is not something I can maintain myself as it's a public footpath.
Best wishes, The owner of Clove Cottage
Property Owner
