“Spacious, well equipped and spotlessly clean apartment with spectacular views.”
We enjoyed our week. However, the access via four flights of stairs, two corridors and more steps should have been included in the property details before booking. It was absolutely gruelling to have to haul our baggage upwards on our arrival. Some people just couldn’t do it. Very surprised at the lack of a welcome pack which is standard at most holiday lets. Not a teabag, biscuit, not even bare essentials. No paper towels, tin foil etc or even sufficient hand soap. Just a dishcloth and ...
We enjoyed our week. However, the access via four flights of stairs, two corridors and more steps should have been included in the property details before booking. It was absolutely gruelling to have to haul our baggage upwards on our arrival. Some people just couldn’t do it. Very surprised at the lack of a welcome pack which is standard at most holiday lets. Not a teabag, biscuit, not even bare essentials. No paper towels, tin foil etc or even sufficient hand soap. Just a dishcloth and three dishwasher tablets. Even replacement loo rolls had to be purchased. At £1200 per week rental, it was unacceptable.
Thank you for your feedback. We are pleased you found the property spacious and spotlessly clean. We are sorry to hear the access was not what you were expecting and will review the description. With regards to the welcome pack, Heart Of The Lakes manages the property on behalf of the owner and our policy for self-catering properties is to provide the basic necessities guests need for arrival. We also set the pricing which is frequently reviewed and is in line and competitive with other properties in The Lakes. Once again, thank you for your comments and we hope to welcome you back again in the future. Property Owner