“The accommodation was a let down, which is such a surprise as the previous reviews were all raving about it, that’s why we booked it.”
The paint work was tired, chipped and unclean. The floors in the kitchen and dining room were not clean. There were dirty towels left in the Washing machine. There was be a layer of thick dust on the back of the bathroom door. The conservatory was not a nice place that we would have ever sat in, with damaged glazing and lots of flies. Such a shame as we were looking forward to relaxing there for the weekend.
On reading the above feedback we feel we have to provide a response. We were distressed to receive this review as Palm Court normally achieves wonderful feedback, this review is totally out of character.
We are unaware of any cleanliness issues during your stay, the property was prepared to a high standard as always, we would encourage guests to let us know during their stay if any issues arise, we can then act on them quickly. As you can see from other feedback we are friendly and approachable owners who want our guests to enjoy our beautiful home.
On departure I did notice clean, washed towels were left in the washing machine, this was human error, but could have been dealt with swiftly if we had been made aware.
Property Owner